FAQs
The below FAQs may help answer some of your questions. If you can’t find your answer, you can contact us via the general inquiries form under "Contact Us"
Q: How long will it take to get my order?
Our current lead time is about 10-14 days after your draft has been approved. Please check your spam/junk mail if you haven't heard from us within 2-3 business days of ordering.
Q: What are your current turn around times for personalised products?
Our general turn around is 10-14 days, however we do recommend you letting us know when you need the item by. Please check your spam/junk mail if you haven't heard from us within 2-3 business days.
Q: How do I customise my order?
A: For guest books - We usually draft based on the design in the display photo.
Q: I've left my order to the last minute and need the order urgently, do you offer an express option?
Yes! we can priorities your order for an additional express fee of $15. Be sure to leave us a note at checkout that your order is URGENT with the date your require it by (Please note that we need at least 5 business days to get it done). For express urgent orders, we are unable to provide a proof as this can cause delays in the production process which can result in your order not arriving by the required date.
Q: Do you send a proof of my order before you make it?
A: Yes we do, our team will send you are proof prior to print production. Be sure to check you spam folder if you haven't heard from us after 2-3 business of ordering.
Please note: For express urgent orders, we are unable to provide a proof this can cause delays in the production process which can result in your order not arriving by the required date.
Q: Do you have a shop/showroom we can visit?
A: Yes we do have a showroom. We are based in Melbourne (Altona North) however showroom operating hours are limited so be sure to get in contact with us to organise a visit.
Q: Do you offer pick up?
A: We do! We offer pickup from our showroom in Altona North.
A local pick up option is available at checkout. Our pick ups are at our front door, in a box marked pick up orders, once you receive your email that your order is ready for collection.
Q: Do you ship internationally?
A: Yes, we ship worldwide from Australia. For international postage please contact us via email hello@plaininkdiary.com.au and we can provide you with a shipping quote.
Q: Do I have to order via the website?
A: Yes. We prefer all orders be done via the website. If your order is custom, or you have a custom design you want us to use to match to other items, please email us at hello@plaininkdiary.com.au so we can discuss it with you.
Q: Can you use another font or custom design that isn’t on the website?
A: If you have an order with a custom request, or you have a font you want us to use to match to other items, get in contact with us to discuss file requirements.
Q: What do we mean when we refer to a wedding suite as "semi-custom"?
A: Semi-custom refers to predesigned invitation suites that we have created. You can change the colours, copy and fonts to suit your wedding theme.
Q: What do we mean when we refer to a suite as "bespoke"?
A: Bespoke stationery is a one of a kind design that we create for you. If you have a particular idea in mind or want something that will match your wedding theme we will work with you to bring your vision to life. As these invitations are one of a kind, pricing is generally more expensive and will be based on the printing techniques and design requirements needed. Contact us using the wedding suite questionnaire and we will get back to you with a quote.
Q: My order has arrived damaged or not how I wanted it, how can I fix it?
A: If this happens to you, please get in touch with us via email hello@plaininkdiary.com.au, with photos of the damage and your order number.
We will work with you to get the order replaced, or discuss your options.